Usage-based, pay-as-you-go. No subscriptions. No surprises.
MoonTraze operates on a pure usage-based billing model. There are no subscriptions, no monthly fees, and no locked-in plans. You only pay for what you actually use — storage, bandwidth, and database usage beyond the free tier.
No refunds are issued for usage-based charges, as each charge corresponds to actual resources consumed. Please review our free limits before you exceed them.
MoonTraze follows a monthly postpaid billing cycle. All usage is measured on a calendar month basis (UTC timezone).
Jan 15: You use 2 GB overage (bandwidth crosses free limit)
Jan 31: Month ends — overage = 2 GB
Feb 1: Invoice generated → ₹1.90 charged via UPI AutoPay
Feb 1: Bandwidth resets to 0 (fresh month)
Mar 1: Next month's invoice (if any overage in Feb)
Important: Billing is not 30 days from your signup date. It is always on the 1st of every calendar month.
Why 1st of every month?
Because MoonTraze charges are tied to actual resources consumed(storage, bandwidth, database), refunds are not issuedfor charges you have incurred.
No refunds will be issued for:
Think before exceeding free limits.Track your usage in the dashboard. If you're approaching a limit, you'll see warnings in real-time. Once resources are consumed, they cannot be "returned".
Every project on MoonTraze gets a permanent free tier. You are only charged when you exceed these limits.
Storage / month
Bandwidth / month
Database / project
Hosting projects
Free tier usage is free forever. You only pay for what you exceed. Usage resets on the 1st of every month.
If a payment fails (UPI mandate declined, insufficient balance, etc.), your account enters a 15-day grace period.
Important: Before suspension, please download your data using Backup, Recovery, or Migrate. Once data is deleted, it cannot be recovered.
Refunds are considered only in the following exceptional cases:
If your card/UPI was used without your authorization and you can provide conclusive evidence of fraud.
If you were charged multiple times for the same invoice or billing period.
If a technical error on our platform caused an incorrect charge you did not authorize.
If applicable law requires a refund for specific circumstances.
Note: All refund requests are reviewed on a case-by-case basis. Approval is not guaranteed and depends on the specific circumstances and evidence provided.
Refunds will not be provided in the following situations:
Once you use resources beyond the free tier, charges are incurred and cannot be reversed.
If you incurred usage and later decided you didn't need it.
Not using your project does not qualify for a refund for past usage.
Failure to understand features, free limits, or pricing before usage.
Problems with services you integrate with MoonTraze.
If your account was terminated for policy violations.
Using part of the month does not entitle you to a partial refund — usage is measured in full.
Once grace ends, if your UPI mandate is re-authorized and auto-charge succeeds, no refund will be issued for the delayed payment.
To request a refund (for eligible cases only):
Timeline: If approved, refunds are processed within 5–7 business days and credited to your original payment method (UPI / bank).
Account suspension: Filing a fraudulent chargeback or dispute may result in immediate account suspension and legal action.
If you believe a charge was made without your authorization, contact us immediately before filing a dispute with your bank or UPI provider.
Warning: Unauthorized chargebacks will be contested. You remain liable for the amount plus any associated fees.
If your account remains suspended due to unpaid dues, MoonTraze reserves the right to permanently delete your data after sending a final warning via email or phone.
Before deletion, please:
Once data is deleted, it cannot be recovered.
No subscriptions. No hidden fees. No locked-in plans. Just honest, usage-based billing — charged on the 1st of every month.