Privacy Policy

Your privacy matters to us. Learn how MoonTraze protects your data.

Last updated:January 1, 2025

Introduction

MoonTraze (referred to as "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cloud backend platform, website, and related services.

By using MoonTraze, you agree to the collection and use of information in accordance with this policy. We use your data to provide and improve our services. We will not use or share your information with anyone except as described in this Privacy Policy.

Information We Collect

1. Personal Information

When you create an account, we collect:

  • Email address – For account creation, login, and communication
  • Name – To personalize your account and profile
  • Phone number – For account recovery and verification
  • Password hash – Encrypted and never stored in plain text

2. Usage Information

  • API requests – Endpoint usage and performance metrics
  • Data stored – Collections, documents, and files you create
  • Authentication logs – Login attempts and session activity

3. Automatically Collected Data

  • Device information – Browser type, operating system, and device model
  • IP addresses – For security, analytics, and regional optimization
  • Cookies – For authentication, preferences, and session management

How We Use Your Information

Service Delivery

Provide, maintain, and improve MoonTraze services including database, storage, authentication, and real-time features.

Security

Monitor for unauthorized access, prevent fraud, and ensure platform integrity.

Communication

Send service updates, security alerts, product announcements, and respond to support requests.

Analytics & Improvement

Understand usage patterns, optimize performance, and enhance features based on user feedback.

Security Measures

Encryption

All data is encrypted in transit (TLS 1.2+) and at rest (AES-256). Your private keys are never stored on our servers.

Access Control

Strict role-based access control and fine-grained permissions ensure only authorized users access your data.

Audit Logging

Complete audit trails for all data access and modifications to maintain transparency and accountability.

Data Sharing & Third Parties

We do not sell your personal data. We may share your information with:

  • Service Providers – Trusted partners who assist in hosting, infrastructure, and support (bound by strict confidentiality)
  • Legal Compliance – When required by law, regulation, or legal process
  • Business Transfers – In connection with mergers, acquisitions, or asset sales

Data Retention

We retain your personal data for as long as your account is active and as needed to provide our services. You may delete your account at any time, which will result in the permanent deletion of your personal information from our systems, subject to legal retention requirements.

Your Rights

Access

Request a copy of your personal data

Correction

Update or correct inaccurate information

Deletion

Delete your account and associated data

Portability

Export your data in a structured format

Contact Us

Have questions about our Privacy Policy? We're here to help.

privacy@moontraze.comReturn to Home

This Privacy Policy applies to all MoonTraze services and products.